Want to reach us? The fastest route is the discussion threads on this site. Leave a comment on the page or post your question is about, and it lands where other readers can see it too. That matters here, because most questions about the AO3 app are the same questions — and a public answer helps the next person who searches at 2 a.m.
What to report
- A fake AO3 app. Found a store listing claiming to be official, or an APK site pushing an "AO3 app download"? Drop the app name and store in a comment on our post about spotting fakes. We check reader reports and update the warnings.
- Out-of-date steps. Phone browsers change their menus often. If the Add to Home Screen steps no longer match what your phone shows, tell us your phone model and browser version in the thread on that post.
- Corrections. If we got a fact wrong — a format AO3 no longer offers, a date, a name — say so in the comments with the official page you saw it on. We fix confirmed errors fast.
What we cannot do
We are not Archive of Our Own and we are not the Organization for Transformative Works. We cannot reset your AO3 password, recover an account, send an invitation, remove a work, or answer support tickets. For anything account-related, use the support and feedback forms on archiveofourown.org itself — the OTW's volunteer support team runs those, and they are the only people who can help.
One safety note: never post your AO3 password, your email password, or any login code in a comment here or anywhere else. Nobody from this site, and nobody from AO3, will ever ask for it in a discussion thread. If an app or a page asks you to share those details with a "support agent," close it and change your password on the real site.
For general reading help, start with the homepage. It answers the official app question directly and links to the setup steps and the offline reading walkthrough, which cover most of what readers ask us.